FAQ About Security Guards
How much experience do your guards have?
Our guards range in experience from 1 or 2 years to 15+ years of security experience, from a variety of backgrounds including military, law enforcement, and fire department.
All of our guards undergo rigorous physical and technical training upon hiring, so as to meet the guardNOW standard.
What training has the guards undergone?
All guardNOW guards are required to undergo security guard training. Some of the areas the training covers include:
What requirements do you have for armed guards?
Armed guards are required to undergo the same training as unarmed guards and must also pass a course in the carrying and use of firearms. The course is typically 14 hours: 8 of those hours are in the classroom and 6 hours take place on the shooting range.
Do you do a background check all of your guards?
Background checks are conducted through a third party that does fingerprinting through both the California Department of Justice (DoJ) and the Federal Bureau of Investigation (FBI). To work as a security guard, all employees must be at least 18 years old and cannot have any felonies.
What happens if the guard gets injured or if something happens to my property?
We understand that accidents happen sometimes, and we’re always prepared for that. We have $1,000,000 of liability insurance to cover all incidentals and to give you the true peace of mind you deserve.
Is you company licensed and bonded?
Yes, our security company is licensed and bonded based on the state requirements.
Can I get a 1099 from your company?
Yes, after your initial order is processed we can supply you with a 1099 upon request.
What kind of services do you provide?
We primarily provide security and event management services. We will monitor and report all illegal and unpermitted activity and contact police authorities, if necessary. We can manage the guest list for your party, escort uninvited attendees off of the premises, and help you with seating arrangements for your seminar or conference.
How Many Security Guards Should I Get?
A question that’s commonly asked by many people is how many security guards that they should have for their event. It’s a legitimate one, as it can often be very challenging to determine just what might be an appropriate number of guards to have in order to keep the event in order and to keep your risk to a minimum. Click here to read more
What uniforms do you have available?
Our standard guard uniform is a red long-sleeve woven shirt with black slacks, with a black belt and black shoes. The guards all wear a security officer badge on their shirts. Other uniforms we also have available are a black blazer (for formal events) and a red polo shirt.
Can you provide metal detector screening?
We do provide additional services per request for additional fees. If you would like to make special requests, please contact us at (877) guardNOW.
How much do you charge for the service?
We charge $249 for a standard 4 hours of unarmed security service, and $299 for armed. All of our guards are licensed and insured against liability arising from fire.
Why do I need security at my events?
Many problems can arise during your events, and having a properly-trained security guard will help to avoid these problems from arising. These problems include uninvited attendees, theft/vandalism of your property and the property of your neighbors, traffic jams and accidents on your street, fights/acts of violence, escorting unruly guests off of the property, etc.
Do you have bilingual guards available?
If your order is placed with two weeks’ advance notice, we can typically provide a bilingual guard for your event. Please enter your request in the “details of security service” section of the order form and we will make every effort to accommodate your request.
Do you provide discounts?
We often have promotions for our security services. Please join our our mailing list through the main page and you will receive a promo code in your email shortly after. You may also give us a call to obtain one.
What forms of payment do you accept?
We currently accept Visa, American Express and Mastercard. All orders placed over the phone or online are digitally encrypted and safe.
Do you charge taxes or any additional fees?
All taxes are included in the final price of your order.
Can I pay you when the job is done?
All of our orders are processed and confirmed in advance, so you have the comfort of knowing it is set. We do not accept payment on site or after the job.
I’m not very good with computers, is there a way I can order over the phone?
Absolutely. Just give us a call and we’ll set it up for you in a few minutes.
I need advice from a security guard, can you help me?
Yes. Please give us a call and we will be more than happy to speak with you.
Can a security enforce parking?
It really depends on the area. If you are on private property, you are allowed to enforce parking by towing the vehicle. Certain HOA’s have their own rules that must be followed and citation may be giving, which can be enforced through assessments.
Are your security guards eco-friendly?
We do our best to be eco-friendly. We try to use vehicles that require less gas, and on big jobs our guards transport in one vehicle to lessen our ecological footprint.
Can a security guard tackle someone?
That question is best answered on a case by case basis. Typically if someones life is in jeopardy or someone will not leave a private property, a guard may use force to escort a person out.
How do I get a security guard while traveling?
We are able to help you because of the multiple franchise locations throughout the country. If you are actually traveling and need a guard to be with you the entire time, contact us and we will do our best to accommodate your needs.
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